Processing Time

At Mutskie, we aim to process and ship your order within 72 hours of receiving it. Please note that this processing time does not include weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Options and Rates

We work with several reliable couriers to ensure your orders are delivered safely and promptly. Our shipping partners include postNL, DHL, DPD, and Mondial Relay, and we use Sendcloud services to provide you with multiple shipping options at negotiated rates.

Shipping Methods Available

• Home Delivery: Get your order delivered directly to your doorstep.

• Pick-up Point Delivery: Choose a convenient pick-up point near you.

Shipping rates are calculated at checkout based on the carrier and delivery method selected.

Delivery Times

Delivery times may vary depending on the destination and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that these times are estimates and may be subject to change due to unforeseen circumstances.

Shipping Destinations

We currently ship to all European countries. If you have any questions regarding shipping to your location, please contact our customer support team at hello@mutskie.com.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website or through the tracking link provided in the email.

Customs and Import Taxes

For international orders, please be aware that customs duties and import taxes may apply. These charges are the responsibility of the customer and may vary depending on the destination country. Mutskie is not responsible for any additional customs clearance fees.

Pick-up at Our Atelier

We also offer a pick-up option at our atelier. If you prefer to pick up your order, please contact us via email at hello@mutskie.com or via WhatsApp at +31 619 491 693 to check our availability before coming.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at hello@mutskie.com. We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or need further assistance with your shipment, please don't hesitate to contact our customer support team at hello@mutskie.com.